OPERATIONS MANAGER (RE-ADVERTISEMENT)

Stichting BRAC International is Hiring! Join BRAC International to create opportunities for people to realise their potential.

Position: Operations Manager (Re-advertisement)

Report to: Country Director

Job Location: Kigali, Rwanda Country Office

About the Role:

The Operations Manager will be a key leadership position responsible for ensuring that BRAC Rwanda operations run smoothly and efficiently. The position holder will also be responsible for developing and implementing strategies to improve the organization’s operational efficiency. The Operations Manager will oversee efficient Procurement processes, robust IT infrastructure, and effective administration, enabling BRAC Rwanda to achieve its mission and strategic goals.

Key Responsibilities:

Operational Strategy and Management

Implement integrated operational policies and guidelines aligned with organizational strategy.Ensure timely operations, within budget, and with quality assurance.Lead and supervise the Procurement and Administration teams to ensure efficient operations and compliance with policies and procedures.

Guidelines Review and Compliance

Conduct regular reviews of BRAC International guidelines and statutory legislations to stay updated on changes and developments.Collaborate with department heads and teams to assess existing processes and practices for compliance.Develop and implement effective processes and standards to enhance compliance and efficient operations.

Procurement Management

Oversee procurement processes, including annual procurement planning, vendor selection, negotiations, and contract management, to achieve value for money from all procurements of goods and services.Implement procurement best practices and ensure transparency and accountability in procurement operations.

Administration and Facility Management

Ensure efficient administrative processes, including office management, logistics, and facility maintenance, to support the smooth functioning of BRAC Rwanda’s operations.Oversee implementation of, and compliance to, existing and prescribed health, safety and security policies, guidelines and regulations both at the Country Office and Field Offices.Develop and maintain relationships with key stakeholders (such as landlords and service providers).

Performance Monitoring and Reporting

Establish and track key performance indicators (KPIs) to measure the efficiency and effectiveness of operations.Prepare regular reports and presentations for senior management and stakeholders on operational performance.

Safety and security Management

Responsible for the safety and security management for all Country Office’s assets, properties and staff.Enforce comprehensive safety and security policies, including workplace safety, emergency preparedness, and response plans for Country Office.Conduct regular risk assessments and implement measures to mitigate identified risks to employees, visitors, organization assets, and reputation.Monitor compliance with safety regulations and ensure effective safeguarding of premises, staff and assets is maintained.Coordinate, report, and manage safety incidents and follow–up actions by ensuring detailed records of incidents are monitored and closed.

Safeguarding responsibilities:

Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation.Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Major Challenges:

Change and adoption especially on policy and compliance complexitiesDigital TransitionProcurement and Resource constraintsGeographical challenges considering the role holder will be charged with all BRAC propertiesCross functional/ program collaboration.

Key Performance Indicators (KPIs):

Procurement Efficiency

Percentage reduction in procurement costs without compromising quality.Timely procurement cycle completion and vendor performance evaluations.

IT Infrastructure

Uptime and reliability of IT systems and networks.Successful implementation of technology initiatives and improvements.

Administration and Facility Management

Timely and cost-effective facility maintenance and logistics management.Adherence to health and safety regulations.

Cross-functional Collaboration

Feedback from department heads and SMT on the effectiveness of cross-functional teamwork.Successful implementation of integrated projects and initiatives.

Performance Monitoring and Reporting

Accuracy and timeliness of performance reports.Achievement of KPIs related to operational efficiency and effectiveness.

Academic Qualifications:

Uni…