SALES OFFICERS

Mission

To provide a ladder of opportunity to underserved communities in Rwanda, as we proclaim and live the Gospel of Jesus Christ.

Method

We share the hope of Christ as we provide financial services and biblically based training that restore dignity and break the cycle of poverty.

Motivation

The love of Jesus Christ motivates us to identify with those living in poverty and be His hands and feet as we strive to glorify God.

Sales Officers

Urwego Finance provides financial services to Rwandans.

Motivated by the love of Jesus Christ and the calling to serve those in need, Urwego's Mission is to provide a ladder of opportunity to underserved communities in Rwanda as we proclaim and live the gospel of Jesus Christ.

In this quest, Urwego Finance wishes to recruit qualified, and competent, committed, and initiative-taking, Sales Officers (GSOs, ISOs, Agric Officers) to support the business in different Branches of Urwego Finance as indicated below.

Branches Recruitment Plan

Dates

Submission Deadline

Application submission location

Positions

Last submission date.

03/02/2025

Kigali Branches at UrwegoHR@urwegoFinance .com

Rwamagana at Rwamagana branch

Gicumbi at Gicumbi Credit Office

Muhanga at Muhanga Branch

Huye at Huye Branch

Kabarole at Kabarore Credit Office

Ngoma at Ngoma

Bugesera at Bugesera

Musanze at Musanze

Rubavu at Rubavu

Rusizi at Rusizi

GSO, ISO and ASO

SERVICE: Business

DEPARTMENT: Business Department

REPORTING TO: Sales Manager

SPIRITUAL INTEGRATION AND CHRISTIAN WITNESS

Promote and fulfill Urwego Finance’s Mission, Method and Motivation (3Ms) while working within a Christ-centered environment that is mission-driven, community-oriented, and purposeful. Make decisions in a way that witnesses the presence, power, and love of Jesus Christ and the reality of his Kingdom on earth through Urwego Finance work.

Ensure a personal healthy spiritual balance within family, work, and church life through the adoption of biblical, personal, and spiritual discipline and conducting daily work.

JOB RESPONSIBILITIES (Agric/Sales staff)

Job Summary.

Provide dependable and quality customer service in Urwego Finance’s entire business and enhance transformation in the clients’ lives.

Support the portfolio growth of micro borrowing clients with proper supervision, working to targets as well as maintaining excellent portfolio quality.

Major Areas of focus:

Marketing and growing the number of active clients.Growing the Outstanding loan Portfolio of the branchManaging the Portfolio at Risk of the loan book under your controlClient RetentionAttend and enhance your skills in Holistic life improvement (HLI) trainingStrive to promote Quality Customer ServiceDriving MHose and other electronic financial usage among Urwego clients

Essential Duties/ activities for the Agric/Sales staff:

Both the Agric and Sales staff will work and report to the Sales Manager striving to achieve the following objectives:

Marketing the micro-lending products to achieve growth targets.Process and Administer loans/ loan originationManaging the clients’ communityMonitor loans to ensure portfolio at risk (PAR) stays within target.Maintain the supervisory level of customer satisfaction.Function as Marketing Agent for other Urwego Finance products and services

QUALIFICATIONS (GSO/ISO)

Minimum Education and Experience

Personal confession of faith in Jesus Christ and commitment to the mission and vision of Urwego FinanceDegree or Advanced diploma in a business-related subject or field from a reputable College/ UniversityExperience in collaborating with grassroots communities, cooperatives, savings, and lending groups will be an added advantage.

Skills expected.

Personal acknowledgement of and commitment to Urwego’s mission and values.Good mathematical skills, ability to calculate interest, commissions, and percentages.Strong ability to motivate, engage and train adults and communities.Community based conflict resolutionGood skills in organization and time managementExcellent negotiation, presentation, communication, and people skills.Knowledge of the economy/markets where Urwego Finance is operating.Basic skills in personal computer operation, word processing and spreadsheet software.Knowledge of MS Word, PowerPoint, and Excel is a plus.

Major Areas of focus:

Market and Business Development of Individual Loan Products to achieve growth targetsProactively identify potential loan clients, as well as potential depositors and follow them through until a deal is closed with Urwego.Educate Individual business owners in the area of Urwego’s products and services and ensure all potential clients understand the responsibilities attached to a loan.Collect, verify and update all client information and perform a comprehensive assessment of a potential client.Make objective recommendations on a potential client’s character, credit worthiness and paying capacity to the credit committee.Ensure loans are processed on time according to the agreement, customer needs and Finance lending policies.Monitoring and recovery of delinquent loans from the Portfolio at Risk from one day to 90 days, but focusing on early-stage delinquency management (1-30 days)Maintain comprehensive records on all clients and submit timely reports (e.g., client exits, warning letters, visit reports, rescheduling requests etc.)Monitor usage of loans by clients to ensure regular loan payments and maintain Superior Levels of Customer DelightAt all times, treat prospective and actual clients with respect, integrity, stewardship, and commitment to the poor in line with Urwego’s core values.Act as liaison between clients in the fields and the Sales Manager or Branch Manager, giving client feedback and providing recommendations on improving products to be more client focused.Handle any other task assigned by the Sales Manager or Branch Manager.

Competencies

Customer Orientation– Embodie…