TERMS OF REFERENCE FOR INTERNET SERVICE PROVISION FOR RTI HANGA AKAZI PROJECT OFFICES

Request for Quote/Proposal (RFQ/RFP)

Commodity/Service Required:

To provide Dedicated fiber optic internet 40Mbps Up and Down at RTI- Hanga Akazi project Offices

Type of Procurement:

One year (1 Year) internet service provision agreement )

(With the possibility of one year renewal subject to satisfactory performance)

Type of Contract:

Fixed term contract (With Fixed price)

Term of Contract:

One year, Renewable subject to performance.

Contract Funding:

USAID

This Procurement supports:

Hanga Akazi (HA)

Submit Proposal to:

Haprocurement@hanga-akazi.org

Date of Issue of RFQ

21st January 2025

Site Survey –Date and Time:

29th January 2025 at 10:00 am

Date Questions from Supplier Due:

29th January 2025

Date Proposal Due:

31st January 2025

Approximate Date Purchase Order Issued to Successful Bidder(s):

28th February 2025

Method of Submission:

Submit an email with the subject: Provision of Dedicated fiber optic internet 40Mbps Up and Down at RTI- Hanga Akazi project Offices. Bidders are advised to zip large files and use pdf format where possible.

Email: HAprocurement|@hanga-akazi.org ; atugume@hanga-akazi.org

Respond via e-mail with attached document in pdf format.

The Bidder/Seller agrees to hold the prices in its offer firm for 90 days from the date specified for the receipt of offers, unless another time is specified in the addendum of the RFP/RFQ.

Solicitation Number:

HA/2025/001/ OFFICE INTERNET PROVIDING

Attachments to RFP:

Attachment “A” – CommoditySpecificationsAttachment “B” – Instructions toBidders/SellersAllPO Terms and Conditions are listed on our website at forth at:

https://www.rti.org/sites/default/files/rti-purchase-order-terms-and-conditions-v1.16.pdf, http://www.rti.org/files/PO_FAR_Clauses.pdf or for commercial items: http://www.rti.org/files/PO_FAR_Clauses_Commercial_Items.pdf (hereinafter the “Terms”). Supplier’s delivery of products, performance of services, or issuance of invoices in connection with this purchase order establishes Supplier’s agreement to the Terms. The Terms may only be modified in writing signed by both parties.

All bidders/sellers are responsible to carefully review each attachment and follow any instructions that may be relevant to this procurement.

Attachment A

Commodity Specifications or Statement of Work

Statement of Work

Indicate a description of the activity/service that is expected from the supplier. Provide product specifications or service expectations (both if applicable). Include deliverables, timelines, and any special terms and conditions.

Description of Activity/Service:

Provision of a primary link of fiber optic internet for RTI’s Rwanda Hanga Akazi (HA) project offices located on 5th floor of Equity Bank (Former Cogebanque building)

Please quote for bandwidth capacity of dedicated fiber optic internet 40Mbps Up and down

The terms of reference aim to provide a framework for full TCP/IP Internet Service Provision of a dedicated fiber optic internet 40Mbps Up and down at the above described location.

The service should be provided based on fixed fee to be paid monthly with an option for quarterly payments.

Connection should be fiber optic end-to-end (i.e., from customer premises equipment to the internet) and the service is expected to be highly stable and reliable.

The successful internet provider must have 7x24x365 coverage for technical assistance and/or helpdesk facilities, where possible a dedicated contact support person.

Deliverables, Timelines, Special Terms and Conditions:

TERMS OF REFERENCE FOR INTERNET SERVICE PROVISION FOR RTI Hanga Akazi Project offices.

TechnicalRequirements:

Internet service should be based on fixed monthly fee with an option for aquarterly payment plan with no additional payment or limitation by traffic amount and Speed requirement: 40 Mbps Ups amd Down.No limitations on traffic/ports; bandwidth capacity should be ensured through directIP connection; no mandatory proxy servers and firewallsSubnet of at least 6 static publicly routable IP addresses is requiredService reliability must be ensured. Overall uptime should not be less than 99%- Please provide a detailed SLAThe ISP should have redundancy on the major international gateways- Pleaseprovide details of existing international links that you Support Managed VPNServicesThe ISP equipment must be compatible with our firewalls and the last mile termination should beAvail free and unlimited 24/7 technical support throughout the service provisionperiodDedicated engineer and AccountmanagerProvide traffic management tools, network monitoring and access to bandwidth utilizationQuality of Service on the fiberlinksThe vendor is also responsible for contacting / communicating to designated Hanga Akazi (HA) technical personnel for both scheduled and unscheduleddowntimeThe Internet service provider will provide Internet services for the Rwanda HA office atcontracted bandwidth capacity of 40 Mbps Ups and down

Key services to be supported include the following internet-centrictasks:

EmailsVirtual private networks (i.e., no port blocking for VPNservices)Multimedia presentations, including SkypeLarge file transfers (ftptraffic)Cloud services (hosted email, hosted accounting applications,)OnlinebankingDownloading/uploading largefilesOnlinebackupOnlineresearchRemote supportapplicationsVOIP in place of PBX phone systems (when the needarises)

Additionalrequirements:

The vendor(s) may carry out a site visit in order to establish the feasibility of a proposed InternetSelected vendor should provide a mechanism of Internet traffic monitoring to enable the client keep track of the usage on site (See technical requirements). This can be web interface facility to allow the program office to retrieve real time and historical information on network performance, utilizat…